Shoes, Handbags, and Belts
At SamEdelman.co.uk, every detail is important and nothing is more important to us than your satisfaction. We are confident that you will be comfortable with your purchase. However, if the need arises, return of merchandise, purchased from SamEdelman.co.uk will be accepted within 30 days of original purchase. Refunds will be made in the same manner as original payment. Only unworn/unused items may be returned. Merchandise must be in its original box.
It is not possible to exchange any items you purchased from our online shop. If a new item or size is required we recommend placing a new order at your convenience.
Fragrances
Due to the nature of fragrance products, and for hygiene and quality assurance reasons, fragrances can only be returned if they are unused, unopened, and in their original sealed packaging.
To be eligible for a refund or exchange, your fragrance must:
- Be returned within our standard returns period.
- Be unused, in its original packaging with all seals, cellophane wrapping, and labels intact.
- Be in a resalable condition.
Damaged or Faulty Items: Please note that once the fragrance box has been opened or the protective seal has been broken, the product cannot be returned unless it is deemed faulty.
If your fragrance arrives damaged, faulty, or you receive an incorrect item, please contact our Customer Care team as soon as possible with your order details and photographs of the issue. We will review the matter and, where appropriate, arrange a replacement or refund.
Scarves, Hats, and Socks/Hosiery
For hygiene reasons, scarves, hats, socks & hosiery can only be returned if they are unused, unopened, and in their original packaging. To qualify for a return, items must be:
- Be returned within our standard returns period.
- Unworn and unused.
- In their original packaging with all tags attached.
- Returned with any hygiene seals intact.
- Free from signs of wear, washing, fragrance, or damage.
Damaged or Faulty Items: If you receive a faulty, damaged, or incorrect item, please contact our Customer Care team as soon as possible with your order details. We may request photographs to help us assess the issue and, where appropriate, arrange a replacement or refund.